The gov.uk website currently states that “buying or selling a home normally takes 2 to 3 months. The process can take longer if you’re part of a chain of buyers and sellers.”

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Costs & Disbursements

Sale & purchase costs vary due to complexity, property value and location among other things, starting from:

Freehold Sale – From £500 + VAT & Disbursements

Freehold Purchase – From £550 + VAT & Disbursements

Leasehold Sale – From £900 + VAT & Disbursements

Leasehold Purchase – From £950 + VAT & Disbursements

Typical disbursement costs are as follows (plus VAT where applicable):

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Stamp Duty Land Tax

First time buyers purchasing their first home for £300,000 or less will pay no SDLT. Where the purchase price is over £300,000 but does not exceed £500,000 they will pay 5% on the amount above £300,000, provided you are purchasing the house as a home to live in as your residenceNo Stamp Duty Land Tax will be paid on the first £125,000 of a property, followed by 2% on the portion up to £250,000, 5% on the portion between £250,000 and £925,000, 10% on the next portion up to £1.5 million and 12% on everything over that. If this purchase results in you owning more than one property a further 3% of the total value is to be added to the Stamp Duty Land Tax.

Complaints Procedure

If you experience any problem with the service that is provided to you by us then please let Lorraine Homden know, who will try and resolve any problem fairly, quickly and effectively. We are anxious to resolve any complaint you have about the service we have given you as quickly as possible. If you are unable to sort things out with the person who has been dealing with you please contact Lena Martignetti-Clark on 01634 325066 or lena@homdenproperty.co.uk Once we have received your complaint, Lorraine Homden will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complaint). If you have made the complaint verbally - either at a meeting or on the telephone - we will set out in our full response our understanding of the nature of your complaint.

The assessment of the complaint will be based upon a sufficient and impartial investigation. We will explain in writing our findings and, where the complaint is upheld, will offer remedial action or redress. This will be dealt with promptly. If you are dissatisfied with any aspect of our handling of your complaint, please feel free to contact Lena Martignetti-Clark on 01634 325066 or lena@homdenproprty.co.uk, who will conduct a separate review of your complaint. You will be told about the conclusion of this review within [28] days.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).

If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further:

Tel no: 0300 555 0333
Email: enquiries@legalombudsman.org.uk 
Website:  http://www.legalombudsman.org.uk/

                        Legal Ombudsman 
                        PO Box 6806
                        Wolverhampton
                        WV1 9WJ

Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to 3 years after discovering a problem. The ombudsman deals with service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers.

  • Alternative complaints bodies (such as Ombudsman Services) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

  • We  Homden Property Lawyers agree to use Legal Ombudsman Services.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers.