The gov.uk website currently states that “buying or selling a home normally takes 2 to 3 months. The process can take longer if you’re part of a chain of buyers and sellers.”

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Costs & Disbursements

Sale & purchase costs vary due to complexity, property value and location among other things, starting from:

Freehold Sale – From £750 + VAT & Disbursements

Freehold Purchase – From £1000 + VAT & Disbursements

Leasehold Sale – From £1100 + VAT & Disbursements

Leasehold Purchase – From £1200 + VAT & Disbursements

Typical disbursement costs are as follows (plus VAT where applicable):

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Stamp Duty Land Tax

Buyers who are purchasing their first property or replacing their main residence will not have to pay Stamp Duty on the first £425,000 of the purchase price, but will pay 5% on the portion from £425,001 to £625,000. Where the purchase price is no more than £625,000. If the purchase price is more than £625,000 you cannot claim the relief. If the purchase price is between £250,001 and £925,000 The Stamp Duty payable will be 5% of this portion. If the purchase price is between £925,001 and £1,500,00 the Stamp Duty Payable Will be 10% of this portion plus £33,750. If the purchase price is above £1,500,000, the stamp duty payable will be 12% of the portion above £1,500,000 plus £91,250. If the Purchase is not the buyer’s main residence, there is an additional 3% Stamp Duty payable on the whole purchase price.

Complaints Procedure
If you experience any problem with the service that is provided to you by us then please let Lorraine
Homden know on 01634 325066 or lorraine@homdenproperty.co.uk, who will try and resolve any problem
fairly, quickly and effectively. We are anxious to resolve any complaint you have about the service we have
given you as quickly as possible. If you are unable to sort things out with the person who has been dealing
with you please contact Martin Homden by email martin@homdenproperty.co.uk, by telephoning him on 01634 325066  or by posting a letter addressed to him at Unit L1 Temple Court, Knight Road, Strood, Kent ME2 2LT. Once we have received your complaint, Lorraine Homden will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time.
You will be told the latest date by which a complete answer will be given to your complaint (this should be
not more than 28 days after we received your complaint). If you have made the complaint verbally - either
at a meeting or on the telephone - we will set out in our full response our understanding of the nature of
your complaint.


The assessment of the complaint will be based upon a sufficient and impartial investigation. We will
explain in writing our findings and, where the complaint is upheld, will offer remedial action or redress.
This will be dealt with promptly. If you are dissatisfied with any aspect of our handling of your complaint,
please feel free to contact Martin Homden by email martin@homdenproperty.co.uk, by telephoning him on 01634 325066  or by posting a letter addressed to him at Unit L1 Temple Court, Knight Road, Strood, Kent ME2 2LT.  Upon receiving notification, he will conduct a separate review of your complaint. You will be told about the conclusion of this review within [28] days.


If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and
we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund
administered by the Council for Licensed Conveyancers at www.conveyancer.org.uk


If after following the review process you remain dissatisfied with any aspect of our handling of your
complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further:


Tel no: 0300 555 0333

Website: http://www.legalombudsman.org.uk/
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ


Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to
consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response
to your complaint. You can also use the Legal Ombudsman if we have not resolved your complaint within 8
weeks of us receiving it. A complaint can be referred to the Legal Ombudsman no later than 1 year from the date of the act or omission or when you should have known you had a complaint to pursue. The ombudsman will have the discretion to accept out-of-time complaints in circumstances where it deems it “fair and reasonable to do so”.  The ombudsman deals with service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers.

Alternative complaints bodies (such as Ombudsman Services) exist which are competent to deal with
complaints about legal services should both you and our firm wish to use such a scheme.
We Homden Property Lawyers agree to use Ombudsman Services.